It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at email@example.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
We offer free express shipping worldwide! Please note that we try to get the package to the destination as quick as possible, after it has arrived it is up to the local postal service to deliver your package in a timely manner.
We provide free worldwide shipping to over 200 countries & regions. However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
You can click this link and you can fill in your details to see where exactly your package is located. Or you can use the "Track Order" button located on the menu and at the bottom of the page.
Yes, we ship all over the world. Our shipping costs will always be free. We run discounts and promotions all year, so stay tuned for exclusive deals.
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check and clear your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at firstname.lastname@example.org. We're happy to help!
It depends on where you are. Orders processed here in the US will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 14-24 days. Delivery details will be provided in your confirmation email.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly (or fill in the contact form), and we’ll take you through the process.
We offer a 60 day refund if the product is damaged or you are not satisfied.
You can contact us through our contact page! We will be happy to assist you.